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This page sets out the legal framework that governs your use of wi8ki, including how we handle your account data, what terms apply to transactions made through bKash, Rocket and Bank Transfer, and how to raise a concern with us. Access and eligibility depend on your local law and the regions we support.
The terms that govern your wi8ki account exist to make the relationship between you and us clear. They set out what we commit to, what you agree to when you use the platform, and how disputes are handled if they arise. Whether you deposit via bKash, settle a transaction through Rocket, or use Bank Transfer for a withdrawal, the same policy framework applies consistently across all payment methods we support. We do not distinguish between payment rails when it comes to your rights under these terms — the records tied to your account wallet reflect every transaction regardless of which method you used. Some features of this policy may be restricted or unavailable depending on your location and the applicable law in your region. We always recommend reviewing the terms shown in your account before placing activity, and contacting our support team if any clause is unclear. These terms are updated periodically; the version shown in your account area is the current one. Nothing here overrides the local legal framework that applies where you are.
Not every part of the platform falls under the same policy clause. Understanding what this framework covers — and what it does not — helps you know where to direct a question.
Terms covering login, session continuity and account verification apply directly to your wi8ki profile. These govern how we store your credentials and what happens if access is interrupted on your device.
All deposits and withdrawals processed through bKash, Rocket or Bank Transfer are logged under your account wallet. The policy covers how those records are retained, how long we keep them, and how you can request a copy.
Game titles, promotional copy and lobby content on this platform are covered by our content terms. These apply to material we publish directly; they do not extend rights over third-party software or studio assets.
Payment processors, game studios such as PG Soft, Habanero and PlayStar, and external links are outside the direct scope of our policy. We have no control over their terms; you should review each provider's own policy separately.
The policy is not just a set of obligations on you — it also defines what you can do if something is wrong with your account or your records. If a transaction via bKash or Rocket appears incorrectly in your account history, you have the right to raise a correction request directly through our support channel. You can review your full transaction log at any time from the wallet section of your account. If your personal details on file are out of date, the account settings area lets you submit a correction; we process those in line with the retention and data rules outlined in the full terms. Eligibility to exercise these rights may depend on your location and local law — we cannot guarantee every action is available in all regions. What we can confirm is that every request submitted through our published support route is logged and acknowledged.
Open your account wallet to see a full log of deposits and withdrawals, including bKash, Rocket and Bank Transfer entries. Each entry is timestamped and tied to your account ID.
Go to account settings to update your contact information or personal details. Changes go through a verification step before they are applied to keep your records accurate.
If a clause is unclear or you believe a term has been applied incorrectly to your account, send us a message via the support route shown at the bottom of this page.
You may request a copy of the data we hold about you, or ask about closing your account, by contacting support. These requests are handled in line with the retention terms in your account area.
If you have a question about these terms, a dispute about a transaction record, or need to submit a formal request under this policy, the routes below are the ones we actively monitor. We handle policy-related messages separately from general account queries so they reach the right team.
Send your policy question or correction request to our support email address listed in the Contact section of your account. Include your account ID and the relevant transaction reference for faster handling.
The live chat option in your account area connects you directly with our support team. Use this for urgent policy clarifications or to follow up on a request you have already submitted by email.
The Help Centre inside your account lists current policy documents, your rights summary and submission forms for data or correction requests. It is updated whenever terms change.
We hold the data tied to your account — including payment records from bKash, Rocket and Bank Transfer transactions — for as long as required under the retention rules published in the full terms. We do not sell or share your personal data with third parties outside of what is necessary to process your transactions or comply with legal obligations in supported regions.
We use cookies to maintain your session and remember your lobby position across visits. Cookie preferences can be adjusted through your browser settings. Functional cookies required for login and account continuity cannot be disabled without affecting access.
Your account is protected by login credentials you set during registration. If you suspect unauthorised access, change your password immediately through account settings and contact our support team to flag the issue for review.
Transaction records, including payment entries through bKash, Rocket and Bank Transfer, are retained according to the period stated in the full terms. You may request a copy of your data through the support route on this page.
To correct data we hold or to request removal where permitted by applicable law, submit a written request via support email with your account ID. We acknowledge and action eligible requests in line with the terms published in your account.
These are the questions we receive most often about how our policy works, what rights you have, and how to contact us when something needs attention.
Access and the application of these terms depend on your location and local law. We support eligible regions, and whether this policy applies to you in full is determined by your local legal framework. Review the terms in your account area and contact support if your eligibility is unclear.
Yes. Every deposit and withdrawal processed through bKash, Rocket or Bank Transfer is logged under your account wallet and falls within the data retention and transaction record terms. You can review these entries at any time from your account's wallet section.
Go to account settings and submit a correction for any out-of-date personal information. The change will go through a verification step before it is applied. For issues you cannot resolve through settings, contact support with your account ID and the detail you need corrected.
Yes. Send a written request through our support email with your account ID and a clear description of the data you want. We handle these requests in line with the retention rules in the full policy terms. Eligibility may depend on your location and applicable local law.
Raise it through the support email or live chat route listed on this page. Policy-related messages are handled separately from general account queries. Include your account ID, the clause in question and the specific transaction or action you are disputing so we can review it accurately.
Terms are updated periodically. The version shown inside your account area is always the current one. We recommend checking it before significant account activity. If terms change in a way that affects your rights, we aim to communicate this through your registered contact details.