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wi8ki takes the handling of your personal information seriously. This policy explains what we collect when you access your account, how we use that information, and the choices available to you — all subject to your local law and eligible regions.
When you create an account on wi8ki and interact with the platform — logging in from your phone, navigating the lobby, or initiating a transaction through bKash, Rocket, or Bank Transfer — certain information is generated and stored. This policy describes every category of that information: identity details you submit at registration, device and browser signals collected during your session, and the transaction records tied to your wallet activity. We collect only what is necessary to operate your account, process transactions, and deliver the service you have requested. Your bKash or Rocket transaction reference numbers, for example, form part of your payment history and are retained so that you can verify any deposit or withdrawal at a later date. We do not sell your personal data to third parties for their independent marketing purposes. Access to wi8ki and the applicability of this policy depends on your local law and the eligible regions defined in our terms. If you access the platform from a jurisdiction where online gaming services are restricted, the terms under which we process your data may differ. We encourage you to read this policy in full before using your account, and to contact support if any section is unclear.
Not every interaction with wi8ki falls under the same privacy rules. This section draws a clear line between what our policy governs directly and what sits outside its reach — particularly where third-party services are involved. Understanding the scope helps you know exactly who is responsible for your data at each point of your session.
When you log in from a mobile browser or any device, the authentication data generated — including session tokens and login timestamps — is covered fully by this policy. We control how that data is stored and how long it is retained.
Payment data tied to your wi8ki wallet — including references from bKash, Rocket or Bank Transfer — is captured and held under this policy. You can review these records inside your account transaction history at any time.
Interaction data collected as you browse game categories — such as lobby navigation events and game-launch requests — is processed under this policy to maintain your session and improve category routing on mobile.
External payment processors and game content providers operate under their own privacy terms. Once a transaction leaves our platform to a payment network, or a game loads from a provider, their separate policies govern that specific data exchange — not ours.
Your account gives you direct access to most of the records we hold about you. Inside the account area, the transaction history section shows every deposit and withdrawal reference — including bKash and Rocket entries — with timestamps so you can check the accuracy of each entry yourself. If you spot an error in your account details, you can update most profile fields directly from the settings page on your phone without contacting support. For records that cannot be edited from the account interface — such as historical login data or identity documents submitted during verification — you can submit a written request through our support contact. We will confirm receipt and work through the correction or review with you. If you want to know exactly what data categories we hold in relation to your account, a data inquiry sent via the contact route below will get a structured response. Your ability to exercise these rights may vary depending on applicable local law and the eligible region you access the platform from.
Open the transaction history in your account to see every payment reference, including bKash and Bank Transfer entries, with full timestamps.
Most profile fields are editable from the settings page on your phone. Navigate to account settings and follow the fields shown to make a change.
If you want a structured list of the data categories we hold, send a data inquiry via the support contact route. We will respond with the categories relevant to your account.
For anything that cannot be resolved in the account interface — such as a historical record correction — open a support ticket and describe the specific entry in question.
If any part of this policy raises a question you cannot resolve by reviewing your account, the routes below are the published ways to reach the wi8ki team. Use the contact method that suits your device and query type. We do not publish operating hours we cannot verify, but every inquiry is logged and responded to in the order received.
Open the chat widget from any page while logged in to your account. Describe your privacy question clearly and a support agent will respond through the same session.
Send a written inquiry to the support email address published in the Contact section of the site. Include your account reference and the specific data point or policy section you are asking about.
The Help Centre accessible from your account menu contains published policy summaries and step-by-step guidance for common data requests, including how to submit a formal data inquiry.
The way wi8ki handles account data is built around four practical areas: what we store, how long we keep it, how we protect it, and how you can request changes. Each area below describes what actually happens on the platform, not a general policy statement.
We use session cookies to keep your account active while you navigate the lobby on mobile. Persistent cookies remember your login state across sessions. You can manage cookie preferences through your browser settings; clearing them will require you to log in again on your next visit.
Your account credentials are stored using standard encryption practices. We do not store your bKash PIN, Rocket PIN or Bank Transfer login details — those remain with the respective payment provider. Transaction references visible in your account are read-only records of completed events.
Account and transaction records are retained for the period required by applicable rules governing online account activity. After your account is closed, certain records — particularly payment references — may be retained for a defined period as required by financial record-keeping obligations.
To request a data correction or ask about the retention period for a specific record, use the email support route and quote your account reference. We will confirm the applicable retention rule and the steps available to you under current policy.
The questions below cover what real account holders ask when reading through this policy for the first time. If your question is not here, the support contact routes listed above are the right next step.
We collect the details you enter at registration — name, contact information and identity verification documents where required. We also collect session data generated when you log in, including device type, browser signals and the timestamps of your account activity.
Yes. Transaction references from bKash, Rocket and Bank Transfer are recorded in your account history so you can verify any deposit or withdrawal. We store the reference and amount as a record — we do not store your mobile wallet PIN or login credentials for any payment provider.
Your transaction history and most account details are visible directly inside your account. For a structured list of all data categories we hold, send a data inquiry to our support email with your account reference. We will respond with the relevant information in line with applicable rules.
Most profile fields can be updated from the account settings page on your phone. For records that are not editable from the interface — such as identity documents — contact support via live chat or email and describe the specific correction needed. We will guide you through the steps.
We do not sell your data to third parties for their independent marketing. Data may be shared with payment processors — such as the networks handling your bKash or Rocket transactions — and game content providers, strictly to deliver the service. Each third party operates under its own privacy terms for the data it processes.
The policy governs how wi8ki handles your data. However, the rights available to you and the rules we follow depend on your local law and the eligible region you access the platform from. If you are in a jurisdiction where online gaming services are restricted, please review your local legal position before using your account.