Casino / App
These terms set out what wi8ki offers, what you agree to when you open an account, and how we both handle obligations around access, payments, and account conduct. Availability depends on your local law and eligible region — read these terms fully before you proceed.
By opening an account on wi8ki and using any part of the platform — including the game lobby, the wallet, or any transaction through bKash, Rocket, or Bank Transfer — you agree to be bound by these terms in full. We may update these terms when operational or regulatory circumstances change. When we do, we will make the revised version available on this page, and continued use of your account after that point means you accept the updated terms. If any section of these terms conflicts with local law in your region, the locally applicable rule takes precedence and that section of our terms does not apply to you. Access to wi8ki and use of the services described here depends entirely on whether doing so is permitted under the laws of your country or region. We do not make eligibility decisions on your behalf — it is your responsibility to verify that accessing wi8ki is lawful where you are located. These terms are written in English; in the event of any translation, the English version is the version that governs. Your bKash, Rocket, and Bank Transfer transaction records remain part of your account history and are subject to the same terms.
These terms apply specifically to your wi8ki account and the services you access through it. Not every action or service falls under the same set of rules, so the table below outlines what is and is not covered. Understanding scope helps you know when to look here versus contacting your payment provider or a third-party service directly.
Login, registration, password resets, session management, and device continuity all fall within these terms. Rules about account sharing, multiple accounts, and access from restricted regions are covered here.
Deposits and withdrawals processed through bKash, Rocket, or Bank Transfer are governed by these terms alongside the individual payment provider's own conditions. Both sets of rules apply at the same time.
The game lobby, promotional notices published on-site, and any written content we produce are covered by these terms. Intellectual property rights to lobby content and game assets remain with their respective owners.
Game studios, payment processors, and any external links on the site operate under their own terms. We are not responsible for third-party policies, and these terms do not extend to services we do not operate directly.
These terms are not one-directional. You have concrete options available to you when it comes to your account records, payment history, and how your information is held. If you want to review the transactions tied to your bKash or Rocket deposits, that history is accessible from the wallet section of your signed-in account page — you do not need to contact support to see it. Corrections to account details such as your registered name, phone number, or linked payment method follow the update process shown inside the account settings area; fill in the fields and follow the verification steps displayed on screen. If something in these terms is unclear or appears to conflict with a transaction you can see in your payment record, you can raise a question through the support routes listed on this page. We aim to respond through the channel you use. Requesting a full account closure or data review follows the process described in the contact section below — submit your request in writing through the support route and we will confirm receipt.
Open the wallet section of your signed-in account to view your full bKash, Rocket, or Bank Transfer transaction history. No support request is needed to access this — it is visible directly in your account.
Account details including your phone number and linked payment method can be updated through the account settings page. Follow the fields and verification steps shown on screen to complete the correction.
If a term is unclear or you have a question about how it applies to your account or a specific transaction, use the live chat or email route listed in the support section of this page.
Submit a written request through our support contact route if you want a formal review of your account status, transaction record, or data held on your profile. We confirm receipt in the same channel.
If you have a question that is specifically about these terms — not a general account issue — use the routes below. Be specific about which section or transaction you are asking about so we can respond with the right information rather than a generic reply.
The live chat option is accessible from the account area once you are signed in. Use this route for questions about a specific term, a transaction shown in your wallet, or a bKash or Rocket payment record you need clarified.
For written queries about these terms — including requests to correct account details or review how a policy section applies to your account — send your question through the email address published in the contact section of this site.
The account help section of the site contains answers to common terms questions covering payment records, eligibility and account conduct. Check there first before raising a support ticket to save time.
We are straightforward about how we manage the obligations in these terms. Account data, payment records, and session history are held according to the retention rules described here, and you have routes to query or correct what we hold.
We retain account data — including your transaction history across bKash, Rocket, and Bank Transfer — for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support in writing.
We use session cookies to keep your account active across a browser session on mobile or desktop. These do not store payment credentials. Cookie settings can be reviewed through your browser; blocking necessary cookies may affect account login continuity.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through the live chat route. We will not ask for your password through any support channel.
When these terms change, the updated version is published on this page. We do not guarantee advance notice of every update, so we recommend checking this page periodically — especially before making a significant deposit or withdrawal.
These are the questions we hear most often about how the terms apply. If your question is not covered here, the support routes above are the right place to ask.
We update these terms when needed and publish the new version on this page. Continued use of your account after an update means you accept the revised terms. We recommend checking this page before any significant account activity. We do not always send individual notifications for every change.
Transaction records linked to bKash, Rocket, or Bank Transfer are retained for a period after account closure in line with applicable rules. You can request a summary of your records before closing your account by contacting support in writing through the email route.
Access depends entirely on your local law and the eligible regions we support at the time of your session. These terms do not override local legal restrictions. It is your responsibility to check whether accessing wi8ki is lawful from your location before you log in.
Raise the question through live chat or email support with a specific reference to the section or transaction involved. We will review your account record and respond with a clear explanation of how the relevant term applies. Written requests receive a written reply through the same channel.
Payment credentials for bKash, Rocket, and Bank Transfer are handled by the respective payment providers under their own terms. We store transaction identifiers and amounts as part of your account history, but we do not store full payment credentials. See the trust section above for retention detail.
Site content including the game lobby is covered by these terms, but individual game mechanics and rules are governed by the studios that supply them — PG Soft, PlayStar, Habanero, and Bigtime Gaming each maintain their own game-level rules. These terms cover your account conduct within the lobby, not the game mechanics themselves.